🔄 Refund & Return Policy

At Titru, your satisfaction is our priority. If you’re unhappy with your purchase, we’re here to help.

Eligibility for Returns:

• Returns are only accepted if the product is damaged, defective, or incorrect.

• Items must be unused, in original condition, and returned within 7 days of delivery.

• To initiate a return, email us at titruproducts@gmail with your order ID, reason for return, and photo evidence (if applicable).

Refunds:

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 working days via the original mode of payment.

• For prepaid orders, the amount will reflect in your bank account or wallet; for COD, we will require bank details to process a NEFT refund.

Non-Returnable Items:

• Due to hygiene concerns, used or opened personal care items (like oils) cannot be returned unless defective.

❌ Cancellation Policy

Before Dispatch:

• Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.

• To cancel, please write to titruproduct@gmail or WhatsApp us with your order ID.

After Dispatch:

• Orders cannot be cancelled once they have been shipped. In case of refusal at delivery, a return shipping charge will be deducted from the refund.

📢 Important Notes

• Titru reserves the right to reject return requests if the product has been used or damaged post-delivery.